A Diagnostic Method for Procedural Justice

Authors

  • Douglas H. Flint Faculty of Business Administration, University of New Brunswick, Canada
  • Lynn M. Haley Faculty of Business Administration University of New Brunswick, Canada
  • Jeffrey J. McNally Facultyof Business Administration niversity of New Brunswick, Canada

DOI:

https://doi.org/10.11634/216796061706247

Keywords:

Procedural Justice, Turnover Intentions, Organizational Commitment, Monitoring, Call Centers

Abstract

Procedural justice has shown significant linkages to organizational outcomes such as organizational commitment and turnover. For this reason, we propose that measures of procedural justice can serve a diagnostic function to signal potential problems with important organizational-level outcomes. However, if used alone, it does not tell us which specific procedures require change in order to resolve potential problems. This study proposes, and tests, a methodology which combines general measures of procedural justice with measures of perceptions of specific procedures in order to diagnose problems with organizational outcomes. This is tested in two call centers. The research design employs a survey of randomly selected employees from the call centers. The effects of a general measure of procedural justice on the organizational outcomes of turnover intentions and organizational commitment are examined. Further, we examine the effects of attitudes towards specific monitoring procedures on a general measure of procedural justice. Baron and Kenny’s statistical methodology is employed to test these relationships; to show that procedural justice mediates the effect of employee perceptions of monitoring on turnover intentions and organizational commitment. Our findings support complete mediation effects. The implications of these findings are that general perceptions of procedural justice can be used to screen for potential problems with organizational outcomes. If general effects are found, organizations can employ more specific measures of organizational procedures to target procedural problems. The methodology proposed here has the potential to identify specific procedures that organizations can focus on in order to improve organizational outcomes.

Author Biographies

Douglas H. Flint, Faculty of Business Administration, University of New Brunswick, Canada

Faculty of Business AdministrationAssociate Professor

Lynn M. Haley, Faculty of Business Administration University of New Brunswick, Canada

Faculty of Business AdministrationSenior Teaching Associate

Jeffrey J. McNally, Facultyof Business Administration niversity of New Brunswick, Canada

Faculty of Business AdministrationAssistant Prfessor

Downloads

Published

05/30/2013

How to Cite

Flint, D. H., Haley, L. M., & McNally, J. J. (2013). A Diagnostic Method for Procedural Justice. American Journal of Business and Management, 2(1), 1–12. https://doi.org/10.11634/216796061706247

Issue

Section

Articles