Emotional Intelligence and Organizational Commitment between the Hotel Staff in Tehran, Iran

Abstract

The aim of this paper is to find out the relationship between emotional intelligence and organizational commitment of the hotel staff in 5-Star hotels of Tehran, Iran. The research enjoys an applied, descriptive, survey-based, and correlational framework. The population of the study was comprised of 423 employees (N =423) of public 5- star hotels in Tehran including Esteghlal, Laleh, and Homa. The sample was randomly selected based on Kerjesi- Morgan table and included 142 (n=142) individuals. The data gathering instruments were two standard questionnaires measuring emotional intelligence and organizational commitment. To analyze the data, Pierson correlation, ANOVA, and Qi-square were employed and results revealed that there was a significant relationship between the two main variables of the study, namely; emotional intelligence and organizational commitment and some of the components of these variables. This signifies the necessity of attracting and employing highly emotionally intelligent individuals, training them in different levels and leading them towards the application of the skills required. Paving the ground for the development and continuation of emotional intelligence within managers and the staff of the hotels and residential centers are also inevitable factors to be followed.